Politique de remboursement

RETURN POLICY FOR TWENTRADE

Thank you for shopping at TwenTrade. We take great pride in the quality of our products and want to ensure your satisfaction. However, it's important to note our return policy as follows:

RETURNS

At TwenTrade, all sales are final. We do not accept returns or exchanges. This policy is in place due to the nature of our products and our commitment to maintaining the highest standards of hygiene and customer satisfaction.

COMPENSATION FOR DISSATISFACTION

We understand that there may be exceptional cases where the product does not meet your expectations. In such rare instances, TwenTrade offers a goodwill gesture to ensure your satisfaction. If you find that your product is not up to par, please contact our customer service team within 14 days of your purchase. After reviewing your case, we may offer a one-time discount of 10 euros on your next purchase as a token of our commitment to your satisfaction. This discount is offered at TwenTrade's discretion and is subject to the submission of proof of purchase and a detailed description of the issue.

CONTACT US

Should you have any concerns about your product or wish to discuss the specifics of our return policy, please do not hesitate to contact our customer service team. We are here to assist you with any questions or feedback you may have.

Please note, the above policy is subject to changes and updates. For the latest information, always refer to the TwenTrade website.

Thank you for choosing TwenTrade. We look forward to serving you with premium quality products and exceptional customer service.